Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit or debit cards. PayPal, Mollie and Stripe banking services manages all of our banking transactions. Mila Cantes does not store any credit card numbers.
PAYMENT BY CARD
Pay with your credit or debit card securely over the Internet. Your payment is handled by PayPal, Mollie and Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments unless the customer’s bank charges a fee to the customer. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Mila Cantes may automatically cancel your order.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honoured.
All prices shown on the Mila Cantes website, www.milacantes.com, are including VAT, in accordance with the applicable legislation. Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Mila Cantes has no control over these charges and, since these charges are different for different countries, Mila Cantes cannot predict their amount. Mila Cantes advises you to contact your local customs office for further information.
Orders made in another person’s name without the person’s consent, will be reported to the authorities. Mila Cantes holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Mila Cantes to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
You provide us with the information or text required to personalise products before the contract is concluded. You are obligated to not share any data if its content breaches third party rights (with particular reference to copyrights, name rights, trademarks), or violates any current laws. You expressly release us from any third party claims associated with this. This also relates to the costs of legal representation required in this regard. We do not check that the data provided is correct with respect to content, and we assume no liability for errors. It is not possible to return or exchange personalised products.
Mila Cantes has the right to adjust prices, add additional cost change product assortment and related information without notice. The purpose with product images and information texts made available by Mila Cantes is to reflect the products as much as possible. While we try to ensure that all content on this website are accurate, errors may occur. Mila Cantes cannot guarantee that all product images accurately reflect the true appearance of the products, all product images should be seen as illustrations. The product images may differ depending on the color settings on your computer.
DELIVERY AND CANCELLATIONS
Mila Cantes ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases within 12 hours by contacting us (firstname.lastname@example.org). In cases where the order has been dispatched, customer cannot cancel the order.
If a product has been discontinued Mila Cantes has the right to cancel the purchase and refund the paid amount to the customer. Mila Cantes will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 14 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to Mila Cantes should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Mila Cantes has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Mila Cantes will send the product back to the customer.
Mila Cantes responsibility for errors in connection to delivery is limited to existing conditions of sale. Mila Cantes bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Mila Cantes shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights on the website and in the material published on it are owned by Mila Cantes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Mila Cantes.
The www.milacantes.com website may include user generated content, for example social media applications. Mila Cantes does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Mila Cantes property until full payment is made.
All frauds are reported to the authorities and Mila Cantes reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION