Terms and Conditions

Last Updated On 23-Aug-2023
Effective Date 23-Aug-2023

Welcome to Mila Cantes! These Terms and Conditions govern your use of our website (https://milacantes.com/) and the purchase of our personalized jewelry products. By accessing and using our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully.

Personalized Jewelry Orders
1.1 Order Placement: All personalized jewelry orders are final upon placement, and we cannot accept cancellations or adjustments after the order has been submitted. Please review your order details carefully before proceeding to checkout.

1.2 Personalization Information: It is your responsibility to provide accurate and correct personalization details for your jewelry order. We will not be liable for any errors in personalization provided by you.

1.3 Order Processing: Once your order is placed, our team will start the production process. The estimated production time will be indicated on the product page and may vary depending on the complexity of the design.

1.4 Shipping: We will ship your personalized jewelry order to the address provided during checkout. Please ensure the shipping address is accurate and up-to-date. We are not responsible for any delays or delivery issues caused by incorrect shipping information.

Return and Exchange Policy
2.1 Returns: As our personalized jewelry is uniquely created for each customer and cannot be resold, we do not accept returns or offer refunds unless the product is defective or damaged upon arrival.

2.2 Exchanges: In the rare event that your personalized jewelry arrives damaged or defective, please contact our customer support team within 7 days of receiving the item. We will gladly exchange the product for a new one with the correct personalization.

2.3 Damaged or Defective Items: To be eligible for an exchange, the damaged or defective item must be reported to us within 7 days of receipt. Please provide photographic evidence of the issue along with your order details when contacting our customer support.

2.4 Non-Eligible Items: We cannot accept exchanges for personalized jewelry that is free from defects or damage. Please review your order carefully before finalizing your purchase.

3.1 Value Added Tax (VAT): Mila Cantes is a registered VAT entity in the European Union (EU) and United Kingdom (UK). The prices displayed on our website include the applicable VAT rate.

3.2 VAT Rates: The VAT rates applied to our products are based on the country where the customer is located and the type of product being purchased.

3.3 VAT Exemptions: Certain customers, such as businesses with a valid VAT identification number, may be eligible for VAT exemptions. If you are a VAT-registered business and wish to apply for a VAT exemption, please provide your valid VAT identification number during checkout.

3.4 Import Duties and Customs Taxes: For orders shipped to countries outside the European Union and UK, additional import duties, taxes, and customs fees may apply. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient.

Product Information
4.1 Price and Product Adjustments: Mila Cante reserves the right to adjust prices, add additional costs, change product assortment, and modify related information without prior notice.

4.2 Product Images: The purpose of the product images and information texts provided by Mila Cante is to represent the products as accurately as possible. While we strive to ensure the accuracy of all content on this website, errors may occur. Mila Cante cannot guarantee that all product images accurately reflect the true appearance of the products, and therefore, all product images should be considered as illustrations. The actual product appearance may vary depending on the color settings on your computer or device.

Once you place an order with us, a confirmation email will be sent to the email address provided during checkout. This email will serve as an electronic invoice and confirmation of your purchase. Please ensure that you provide the correct email address when placing your order. We recommend keeping this email for future reference, as it will be useful if you need to contact our customer service or track your order. The order confirmation (receipt) also acts as proof of your purchase.

At Mila Cantes, we offer convenient payment options for your purchases. You can securely make payments using credit or debit cards. We also provide payment processing through trusted platforms such as PayPal, Mollie, and Stripe, ensuring the utmost security for your transactions. Please be aware that Mila Cante does not store any credit card numbers, ensuring your financial information remains protected.

Payment by Card:
We understand the importance of secure payment processing when using your credit or debit card online. For this reason, we partner with reputable payment processors – PayPal, Mollie, and Stripe. These platforms utilize robust encryption and adhere to stringent banking standards, guaranteeing the confidentiality of your card details. Your payment information is sent directly to the bank and cannot be accessed by anyone other than your bank. Rest assured that there is no additional charge for card payments, unless your bank imposes any fees. The terms and conditions for card payments apply once the transaction is approved. If payment is not received after submitting your order, Mila Cante reserves the right to automatically cancel your order.

Promo Codes:
To avail the benefits of our promotional offers or discounts, kindly ensure that you enter the valid promo code during the checkout process. Please note that attempting to add a promo code after completing the purchase will not be honored. Make sure to apply the promo code at the time of checkout to take advantage of any ongoing promotions or savings. If you encounter any issues while applying the promo code, feel free to reach out to our customer support team for assistance.

Intellectual Property
All content on our website, including product designs, images, and text, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

Limitation of Liability
To the fullest extent permitted by law, Mila Cante and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or website.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Lithuania. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Lithuania.

Modifications to the Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on our website. Please review these Terms and Conditions periodically for updates.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at info@milacantes.com.