SHIPPING AND RETURNS
ORDER PROCESSING
At Mila Cantes, each piece of jewellery is thoughtfully crafted just for you. We take great care in engraving and preparing your personalized item, ensuring it meets the highest standards before it reaches your hands. Typically, we aim to have your order ready for dispatch within 1-2 working days.
During special times of the year, such as Black Friday or Christmas, when we’re fulfilling many heartfelt requests, processing may extend to 2-4 working days. We truly appreciate your patience during these busier periods, as we ensure each piece is made to perfection.
Thank you for trusting us to create something meaningful and unique. Your jewelry will be with you soon, crafted with the utmost care and attention to detail.
SHIPPING INFORMATION
We know how special it is to receive your personalized jewelry, and we’re dedicated to delivering your order with care and efficiency. To enhance your shopping experience, we offer a variety of shipping options tailored to your needs. Once your order is dispatched, you’ll receive tracking details to keep you informed every step of the way. If you don’t see the tracking email, please check your junk, spam, or promotional folders—sometimes, emails can take a little detour!
Choose from the following shipping methods at checkout:
- Express Shipping: For those eager to receive their jewelry quickly, our Express Shipping via DHL is the perfect choice. Enjoy fully tracked delivery directly to your doorstep, ensuring your beautiful piece arrives promptly and securely.
- Standard Tracked Shipping: This option uses registered priority mail through your local postal service. Your order will be delivered directly to your address and may be left in your mailbox if you’re not home. Tracking information is included, providing you with peace of mind.
- Standard Tracked & Signed Shipping: For added security, this method also uses registered priority mail but requires a signature upon delivery. Your jewelry will be delivered directly to your home or held at your local post office for collection. (Please note that some postal services may not collect signatures due to current safety measures.)
To help you plan ahead, please refer to the table below for estimated delivery times based on your location. We take pride in providing exceptional service and quality, and we can’t wait for you to receive your stunning jewelry. Thank you for choosing us to create something beautiful just for you!
| Country Name | DHL Express | Standard Shipping |
| Austria | 1-2 workdays | 3-6 workdays* |
| Belgium | 1-2 workdays | 3-7 workdays* |
| Bulgaria | 1-2 workdays | 3-10 workdays* |
| Croatia | 2-3 workdays | 5-10 workdays* |
| Republic of Cyprus | 2-4 workdays | 3-8 workdays* |
| Czech Republic | 1-2 workdays | 3-8 workdays* |
| Denmark | 1-2 workdays | 5-10 workdays* |
| Estonia | 1-2 workdays | 3-6 workdays* |
| Finland | 1-2 workdays | 5-10 workdays* |
| France | 1-2 workdays | 3-7 workdays* |
| Germany | 1-2 workdays | 3-6 workdays* |
| Greece | 1-2 workdays | 4-10 workdays* |
| Hungary | 1-2 workdays | 4-10 workdays* |
| Ireland | 1-2 workdays | 5-10 workdays* |
| Italy | 1-2 workdays | 3-10 workdays* |
| Latvia | 1-2 workdays | 2-6 workdays* |
| Lithuania | – | 2-3 workdays* |
| Luxembourg | 1-2 workdays | 5-10 workdays* |
| Malta | 1-2 workdays | 5-10 workdays* |
| Netherlands | 1-2 workdays | 3-6 workdays* |
| Poland | 1-2 workdays | 3-8 workdays* |
| Portugal | 1-2 workdays | 3-8 workdays* |
| Romania | 1-2 workdays | 5-10 workdays* |
| Slovakia | 1-2 workdays | 3-8 workdays* |
| Slovenia | 1-2 workdays | 3-6 workdays* |
| Spain | 1-2 workdays | 3-10 workdays* |
| Sweden | 1-2 workdays | 3-8 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 25 working days, please contact us at info@milacantes.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Albania | 1-2 workdays | 5-10 workdays* |
| Bosnia and Herzegovina | 2-3 workdays | 5-10 workdays* |
| Iceland | 1-2 workdays | 5-10 workdays* |
| Moldova | 1-3 workdays | 5-10 workdays* |
| Monaco | 2-4 workdays | 3-8 workdays* |
| North Macedonia | 2-3 workdays | 5-15 workdays* |
| Norway | 1-2 workdays | 3-10 workdays* |
| Serbia | 1-2 workdays | 5-10 workdays* |
| Switzerland | 1-2 workdays | 3-8 workdays* |
| Turkey | 4-5 workdays | 5-15 workdays* |
| United Kingdom | 1-2 workdays | 3-8 workdays* |
| Other Countries | 1-3 workdays | 3-15 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 25 working days, please contact us at info@milacantes.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Argentina | 4-6 workdays | 5-15 workdays* |
| Brazil | 2-6 workdays | 5-15 workdays* |
| Canada | 6-9 workdays | 3-10 workdays* |
| Chile | 2-6 workdays | 5-20 workdays* |
| Colombia | 2-4 workdays | 5-15 workdays* |
| Costa Rica | – | 5-15 workdays* |
| Ecuador | 2-6 workdays | 5-15 workdays* |
| Mexico | 2-6 workdays | 5-20 workdays* |
| Panama | 2-6 workdays | – |
| Peru | 3-5 workdays | 5-15 workdays* |
| United States | 2-6 workdays | 5-10 workdays* |
| Other Countries | 2-8 workdays | 5-20 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@milacantes.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Bahrain | 4-6 workdays | 3-10 workdays* |
| Israel | – | 5-N.A. workdays* |
| Kuwait | 2-4 workdays | 3-10 workdays* |
| Qatar | 4-6 workdays | 3-10 workdays* |
| Saudi Arabia | 3-4 workdays | 3-15 workdays* |
| United Arab Emirates | 2-3 workdays | 3-15 workdays* |
| Other Countries | 2-6 workdays | 5-20 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@milacantes.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Australia | 6-9 workdays | 5-15 workdays* |
| India | 6-8 workdays | 5-15 workdays* |
| Malaysia | 2-4 workdays | 5-15 workdays* |
| New Zealand | 6-9 workdays | 5-15 workdays* |
| Singapore | 2-5 workdays | 5-15 workdays* |
| Other Countries | 2-8 workdays | 5-20 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@milacantes.com, and we will assist you in resolving the issue with the postal service.
RETURNS AND EXCHANGES
Each piece of jewellery is thoughtfully handcrafted and personalised with care, ensuring it becomes a truly unique and meaningful keepsake made just for you.
Because of this, we are unable to accept returns or exchanges on personalized items unless they arrive faulty or damaged. However, your satisfaction is our priority, and we’re here to assist if something doesn’t meet your expectations.
If you need to cancel or amend your order before production begins, or in the rare case your item arrives with a defect, please review our policies below.
CANCELLATION AND CHANGES
We understand that plans can change, and you may cancel your order for a full refund up until 3:00 PM (GMT+3) on the day of purchase. After this time, our artisans begin crafting your personalized piece, and changes or cancellations may no longer be possible. However, if you missed the 3:00 PM deadline, please contact us as soon as possible at info@milacantes.com, and we will do our best to accommodate your request if production has not yet begun. Once production is underway, no further adjustments can be made.
DAMAGED OR FAULTY ITEMS
While we take the utmost care to ensure your jewelry meets the highest standards, if you receive an item that is damaged or faulty, we’re here to make it right. Please reach out to us at info@milacantes.com within 48 hours of receiving your order, providing an image of the issue and proof of purchase.
Our team will carefully review your claim and, if deemed valid, offer a replacement at our discretion. Your satisfaction is important to us, and we want every piece you receive to be as perfect as you imagined.
IMPORT TAXES AND DUTIES
We want you to enjoy your shopping experience with us! For our customers in the European Union (EU) and the United Kingdom (UK), you will not incur any additional import duties, taxes, or customs fees on your orders.
However, please be aware that orders shipped outside these regions may be subject to additional charges determined by the customs authorities in your country and are typically the responsibility of the recipient. Since these fees can vary based on your location and order value, we encourage you to consult your local customs office for specific details regarding any potential charges.