FAQs
Yes, we’re happy to engrave in any language. Just enter your text in the desired language during personalization.
Most of our jewellery is adjustable, and the size range is shown on each product page. If you are unsure whether a piece will fit, please contact us before ordering and we will help.
Please contact us as soon as possible at info@milacantes.com. Production often begins within hours of your order, so changes or cancellation are possible only if production has not yet begun, and we will confirm whether this is still possible. Once production has begun, the order cannot be changed, cancelled or refunded.
Yes! On certain pieces, we can engrave on both sides. Please check the product details or contact us for specifics.
To make sure your engraving fits the design and remains legible, we may adjust the layout, font size and spacing of your text. We never change the wording, numbers or other details you enter.
On product pages where a live engraving preview is available, you can see your design before you order. We do not send photos or previews of the finished item before dispatch: every order is prepared, engraved and packed by hand, and photographing each piece would take time away from production. If a preview has been agreed with us in advance, your order is moved out of the regular production queue and takes longer to dispatch.
Yes — handwriting and custom designs can be engraved on most of our pieces. Please contact us before ordering so we can check the design and confirm what is possible.
Custom pieces are made to order and typically take 1–2 working days to produce. During peak seasons, such as Christmas, Black Friday, Valentine’s Day and Mother’s Day, production can take 2–6 working days.
We accept major credit and debit cards, PayPal, and other secure payment options at checkout. We do not offer a cash on delivery option.
If you haven’t received an order confirmation, please check your spam folder. If it’s still missing, contact us at info@milacantes.com so we can assist.
Yes. Every order comes in a complimentary satin gift bag. You can add a premium gift box when choosing your product options, and a personalised note can be added in your cart.
Only one promo code may be used per order, but you’re welcome to combine a promo code with gift card credits.
Absolutely! We’re happy to accommodate bulk orders for events or corporate gifts. Contact us for special pricing and options.
Your confirmation email shows your personalisation details and delivery address exactly as you entered them, so please check it as soon as it arrives and contact us straight away if anything needs correcting.
Discount codes cannot be applied to orders that have already been placed, and promotions or price changes are not applied retroactively.
Yes, we ship worldwide! However, certain location-based restrictions or customs regulations may apply. Check our shipping page or contact us for more information.
Once your order ships, we’ll email you a tracking number. You can track your order on sites such as 17track.net, parcelsapp.com, as well as dhl.com, ups.com, dpd.com for courier shipping.
You will receive a shipping confirmation email with tracking information once your parcel leaves us — usually within 2–3 working days of ordering. If you cannot find it, please check your spam folder and then contact us.
Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible to request an address update. Once the parcel has been dispatched, the address can no longer be changed by us.
For orders delivered within the EU, all taxes and duties are included in the price you pay. This does not apply to EU territories outside the EU VAT area, such as the Canary Islands, where import charges may apply.
For orders shipped to the United States with standard shipping, import duties and taxes are paid by us.
For US orders with express shipping, UK orders over £135, and all other destinations outside the EU, import duties and taxes may apply on arrival and are the responsibility of the recipient. These charges are set by the authorities of your country, not by us, and the courier may add its own customs clearance fee.
If your order is delayed, check the tracking link in your confirmation email. If it’s marked as shipped but hasn’t arrived within the expected time, please contact us for assistance.
If an order is undeliverable and returned to us, we can reship it. A second shipping fee may apply when the address or contact details were incorrect, the parcel was not collected from a pick-up point, or delivery was refused. Please contact us to confirm or update your address.
If your order is marked as delivered but you didn’t receive it, please check your mailbox, ask your neighbours and contact your local post office. Then contact us within 7 days of the delivery date, as couriers accept investigation requests only for a limited time. We rely on the courier’s delivery confirmation, so we can offer a solution only if the courier’s investigation confirms that the parcel was not delivered.
This is completely normal for Standard Tracked Shipping while a parcel is in international transit. Your parcel is still moving, and tracking refreshes as soon as it is scanned at a sorting centre in a transit country or in your own.
Shipping is free on orders over €200.
Our jewellery is crafted from luxurious materials, including premium stainless steel, fine sterling silver, 18k gold and rose gold plating, rich genuine leather, and high-grade nylon.
Our stainless steel pieces are water resistant and can be worn every day, including in the shower. To keep any piece looking its best for as long as possible, we recommend removing it before swimming in the sea or a pool, or using a sauna or hot tub. Cosmetics, chlorine, salt water and chemicals speed up tarnishing and plating wear, which the guarantee does not cover. Photo lockets should always be kept away from water.
Avoid exposure to salty water, chemicals, perfumes and extreme temperatures. Store it in a cool, dry place and use a soft cloth to polish it gently.
Our jewelry is made from high-quality stainless steel or sterling silver. Stainless steel typically contains a small percentage of nickel. If you have specific sensitivities, we recommend contacting us before placing an order.
The small clear rubber holders keep your charms in place and, on LIMA LUXE with the classic clasp, hold the end of the strap so that it does not bend. Replacements are free and can be ordered on our website at any time. If they arrived missing or broken with a recent order, contact us and we will send new ones.
Personalised items are made to your own details, so they cannot be returned or exchanged once production has begun. Until then, you can still change your order — just contact us as soon as possible.
If your parcel arrives damaged, or an item is incorrect, missing or faulty, please contact us at info@milacantes.com within 7 days of delivery with your order number and photos of the item, the packaging and the shipping label. Once we confirm the issue, we will repair or replace the item free of charge.
Yes. Items ordered without engraving or other personalisation, such as straps purchased separately and ready-made charms, can be returned within 14 days of delivery. Please contact us within this period. You can find all the details in our Terms and Conditions.
You can reach us by email at info@milacantes.com or visit our Customer Service page.
Mila Cantes is committed to eco-friendly practices, including responsibly sourced materials and sustainable packaging. Our production facilities are powered entirely by solar energy.
Yes, we’re happy to engrave in any language. Just enter your text in the desired language during personalization.
Most of our jewellery is adjustable, and the size range is shown on each product page. If you are unsure whether a piece will fit, please contact us before ordering and we will help.
Please contact us as soon as possible at info@milacantes.com. Production often begins within hours of your order, so changes or cancellation are possible only if production has not yet begun, and we will confirm whether this is still possible. Once production has begun, the order cannot be changed, cancelled or refunded.
Yes! On certain pieces, we can engrave on both sides. Please check the product details or contact us for specifics.
To make sure your engraving fits the design and remains legible, we may adjust the layout, font size and spacing of your text. We never change the wording, numbers or other details you enter.
On product pages where a live engraving preview is available, you can see your design before you order. We do not send photos or previews of the finished item before dispatch: every order is prepared, engraved and packed by hand, and photographing each piece would take time away from production. If a preview has been agreed with us in advance, your order is moved out of the regular production queue and takes longer to dispatch.
Yes — handwriting and custom designs can be engraved on most of our pieces. Please contact us before ordering so we can check the design and confirm what is possible.
Custom pieces are made to order and typically take 1–2 working days to produce. During peak seasons, such as Christmas, Black Friday, Valentine’s Day and Mother’s Day, production can take 2–6 working days.
We accept major credit and debit cards, PayPal, and other secure payment options at checkout. We do not offer a cash on delivery option.
If you haven’t received an order confirmation, please check your spam folder. If it’s still missing, contact us at info@milacantes.com so we can assist.
Yes. Every order comes in a complimentary satin gift bag. You can add a premium gift box when choosing your product options, and a personalised note can be added in your cart.
Only one promo code may be used per order, but you’re welcome to combine a promo code with gift card credits.
Absolutely! We’re happy to accommodate bulk orders for events or corporate gifts. Contact us for special pricing and options.
Your confirmation email shows your personalisation details and delivery address exactly as you entered them, so please check it as soon as it arrives and contact us straight away if anything needs correcting.
Discount codes cannot be applied to orders that have already been placed, and promotions or price changes are not applied retroactively.
Yes, we ship worldwide! However, certain location-based restrictions or customs regulations may apply. Check our shipping page or contact us for more information.
Once your order ships, we’ll email you a tracking number. You can track your order on sites such as 17track.net, parcelsapp.com, as well as dhl.com, ups.com, dpd.com for courier shipping.
You will receive a shipping confirmation email with tracking information once your parcel leaves us — usually within 2–3 working days of ordering. If you cannot find it, please check your spam folder and then contact us.
Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible to request an address update. Once the parcel has been dispatched, the address can no longer be changed by us.
For orders delivered within the EU, all taxes and duties are included in the price you pay. This does not apply to EU territories outside the EU VAT area, such as the Canary Islands, where import charges may apply.
For orders shipped to the United States with standard shipping, import duties and taxes are paid by us.
For US orders with express shipping, UK orders over £135, and all other destinations outside the EU, import duties and taxes may apply on arrival and are the responsibility of the recipient. These charges are set by the authorities of your country, not by us, and the courier may add its own customs clearance fee.
If your order is delayed, check the tracking link in your confirmation email. If it’s marked as shipped but hasn’t arrived within the expected time, please contact us for assistance.
If an order is undeliverable and returned to us, we can reship it. A second shipping fee may apply when the address or contact details were incorrect, the parcel was not collected from a pick-up point, or delivery was refused. Please contact us to confirm or update your address.
If your order is marked as delivered but you didn’t receive it, please check your mailbox, ask your neighbours and contact your local post office. Then contact us within 7 days of the delivery date, as couriers accept investigation requests only for a limited time. We rely on the courier’s delivery confirmation, so we can offer a solution only if the courier’s investigation confirms that the parcel was not delivered.
This is completely normal for Standard Tracked Shipping while a parcel is in international transit. Your parcel is still moving, and tracking refreshes as soon as it is scanned at a sorting centre in a transit country or in your own.
Shipping is free on orders over €200.
Our jewellery is crafted from luxurious materials, including premium stainless steel, fine sterling silver, 18k gold and rose gold plating, rich genuine leather, and high-grade nylon.
Our stainless steel pieces are water resistant and can be worn every day, including in the shower. To keep any piece looking its best for as long as possible, we recommend removing it before swimming in the sea or a pool, or using a sauna or hot tub. Cosmetics, chlorine, salt water and chemicals speed up tarnishing and plating wear, which the guarantee does not cover. Photo lockets should always be kept away from water.
Avoid exposure to salty water, chemicals, perfumes and extreme temperatures. Store it in a cool, dry place and use a soft cloth to polish it gently.
Our jewelry is made from high-quality stainless steel or sterling silver. Stainless steel typically contains a small percentage of nickel. If you have specific sensitivities, we recommend contacting us before placing an order.
The small clear rubber holders keep your charms in place and, on LIMA LUXE with the classic clasp, hold the end of the strap so that it does not bend. Replacements are free and can be ordered on our website at any time. If they arrived missing or broken with a recent order, contact us and we will send new ones.
Personalised items are made to your own details, so they cannot be returned or exchanged once production has begun. Until then, you can still change your order — just contact us as soon as possible.
If your parcel arrives damaged, or an item is incorrect, missing or faulty, please contact us at info@milacantes.com within 7 days of delivery with your order number and photos of the item, the packaging and the shipping label. Once we confirm the issue, we will repair or replace the item free of charge.
Yes. Items ordered without engraving or other personalisation, such as straps purchased separately and ready-made charms, can be returned within 14 days of delivery. Please contact us within this period. You can find all the details in our Terms and Conditions.
You can reach us by email at info@milacantes.com or visit our Customer Service page.
Mila Cantes is committed to eco-friendly practices, including responsibly sourced materials and sustainable packaging. Our production facilities are powered entirely by solar energy.
