FAQs
Can you engrave in any language?
Yes, we’re happy to engrave in any language. Just enter your text in the desired language during personalization.
Can I adjust the size of the jewellery after purchase?
Yes, most items can be resized. Check the product page for details, or contact us if you’re unsure.
Is it possible to alter my order after it’s been placed, such as changing the personalization?
We can accommodate changes until 3:00 PM CET on the same day the order is placed. After this time, we cannot guarantee that modifications will be possible, as the order may already be in production. For any requests, please contact us at info@milacantes.com as soon as possible.
Can you engrave on both sides of a charm or pendant?
Yes! On certain pieces, we can engrave on both sides. Please check the product details or reach out to us for specifics.
What if my engraving is too long for the selected piece?
If your text exceeds the character limit, we’ll contact you to discuss options or suggest an alternative style.
Can I preview my engraving before purchasing?
Currently, we don’t offer a preview option before purchase. However, in certain cases, we can provide a preview after the order is placed, if requested and agreed upon in advance. Rest assured, our designers carefully follow your instructions to ensure a beautiful result.
What is the production time for custom pieces?
Custom pieces are made to order and typically take 1-2 business days to produce. Times may vary slightly during busy periods.
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options at checkout.
I haven’t received an order confirmation email. What should I do?
If you haven’t received an order confirmation, please check your spam folder. If it’s still missing, contact us at info@milacantes.com so we can assist.
Are gift-wrapping or packaging options available?
Yes, every order includes a complimentary satin gift bag for a beautiful presentation. For an extra-special touch, you can purchase a personalised note or premium gift box, available as a separate product on our website.
Can I use multiple promo codes or gift cards in one order?
Only one promo code may be used per order, but you’re welcome to combine a promo code with gift card credits.
Can I place bulk orders for personalised gifts or events?
Absolutely! We’re happy to accommodate bulk orders for events or corporate gifts. Contact us for special pricing and options.
Do you ship internationally, and are there any restrictions?
Yes, we ship worldwide! However, certain location-based restrictions or customs regulations may apply. Check our shipping page or contact us for more information.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can track your order through carriers like 17track.net, parcelsapp.com, or dhl.com for express shipping.
How will I know when my order is shipped?
You’ll receive a shipping confirmation email with tracking information. If you haven’t received it within 4 business days, please check your spam folder, order status page or contact us.
Can I change the shipping address on my order?
Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible at to request an address update.
Are there additional customs or duty fees for international orders?
Customs and duty fees may apply for orders delivered outside the EU and UK. These fees are determined by your country’s regulations and are the responsibility of the customer. For more information on potential charges, please contact your local customs office.
What should I do if my order is delayed or lost?
If your order is delayed, check the tracking link in your confirmation email. If it’s marked as shipped but hasn’t arrived within the expected time, please contact us for assistance
What happens if my order is returned to Mila Cantes?
If an order is undeliverable and returned to us, we can reship it. A second shipping fee may apply. Please contact us to confirm or update your address.
The tracking shows my package as delivered, but I didn’t receive it. What should I do?
We always recommend using a secure address for delivery. The shipping company will only mark the package as delivered once it has reached the address provided. If your order is marked as delivered but you didn’t receive it, please check your mailbox, ask your neighbors, or contact your local post office. Note that we do not refund or replace items that are tracked as delivered.
Can personalised items be returned or exchanged?
Due to their custom nature, personalized items are non-returnable. However, if there’s an error in the engraving or the item quality isn’t satisfactory, please reach out to us for support.
What should I do if my jewellery arrives damaged or incorrect?
We’re here to help! If your item arrives damaged, incorrect, or faulty, please email us at info@milacantes.com with photos and details of the issue. Our team will guide you through the process to arrange a replacement or repair, ensuring you’re completely satisfied with your purchase.
What materials are used in your jewelry?
Our jewellery is crafted from luxurious materials, including premium stainless steel, fine sterling silver, 18k gold and rose gold plating, rich genuine leather, and high-grade, durable nylon. Detailed descriptions of the materials used in each piece can be found on the product pages.
Can I shower with your jewellery?
Most of our jewelry is crafted to withstand exposure to water and will not fade, tarnish, or lose color—even in the shower, sea, or pool. We use high-quality materials like 316L stainless steel, 18k gold, and 925 sterling silver. However, we recommend checking the product details for each piece to confirm its water resistance, as some items may require special care.
How should I care for my personalised jewellery to ensure longevity?
To keep your jewellery looking its best, avoid exposure to salty water, chemicals, perfumes and extreme temperatures. Store it in a cool, dry place and use a soft cloth to polish it gently.
How can I contact customer service for further assistance?
Our team is here to help! You can reach us by email at info@milacantes.com or visit our Customer Service page.
What sustainability practices do you follow?
Mila Cantes is committed to eco-friendly practices, including the use of responsibly sourced materials and sustainable packaging to minimize environmental impact. Additionally, our production facilities are powered entirely by solar energy, ensuring that all the electricity we use is renewable. We continually strive to enhance our sustainability efforts to protect and preserve the planet.