CUSTOMER SERVICE

info@milacantes.com

Answer within 24 hours

General Information

Shipping & Tracking

Shipping time and price depends on the chosen product, shipping method, and destination country.

Free Worldwide Shipping

  • We offer Free Worldwide Shipping – no matter where you are, your chosen product will reach you for free!
  • For Free Worldwide Shipping we use priority registered mail
  • There could be shipping delays due to COVID-19:
    Europe |  up to 2-4 weeks

    Other Continents  |  up to 8-10 weeks

Economy and Premium Shipping

  • We use DHL, GLS, TNT and UPS services for Economy and Premium Shipping
  • There is no shipping delays due to COVID-19.

Shipping Times

RegionFree ShippingExpress Shipping
Europe3-6 workdays1-2 workdays
Other continents2-4 weeks2-3 workdays

Here’s what to expect once your order is placed

  • You will receive an order confirmation email.
  • Once the order is shipped (production takes 1-2 business days), you will receive a shipping confirmation email with the tracking number. Please click on the “Track” within the email to receive the most up-to-date shipping information.
  • Wait for your package to be delivered to you and keep checking tracking information. If it shows ”Unsuccessful Delivery” go to your local post office as soon as possible and pick it up there.

Tracking

You can track all your orders at parcel tracking system 17track.net

Payments

  • We are using global leading Stripe and PayPal payment gateways to ensure fast, convenient and secure shopping experience for our customers.
  • Stripe and PayPal Express payment gateways allow you to pay via Paypal account, debit or credit card. Various bank cards are accepted such as Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, and JCB.
  • Exact available your country payment methods can be found in the checkout page.

Frequently Asked Questions

Can I track my order?

Yes, you can track your order on 17track.net website. If you haven’t received your tracking number, please contact us via info@milacantes.com

Tracking information shows unsuccesful delivery. What should I do?

This means that probably you were not at home during the delivery and now your bracelets are waiting for you in the local post office. Pick it up as soon as possible. Also, sometimes unsuccesful delivery accurs because of incorrect address. In this case, write email to info@milacantes.com

Can I adjust the size of the bracelet?

Yes, size of the bracelet is adjustable by sliding the small knots along the cord.

Can I wear bracelet in the water (e.g. shower)?

Yes, bracelet is produced from stainless steel, so it is waterproof

Will delivery company contact me before the delivery?

Delivery company will contact you only if you ordered express shipping. If you ordered free shipping, keep checking your tracking information because courier will not contact you before the delivery

How can I pay for my order?

You can pay for your order using your Paypal account or a major credit card.

I didn't receive a confirmation of my order.

A confirmation email of every order is sent automatically. If you haven’t received it, please make sure your email address is correct and check all inboxes (including spam folders).

How can I have my photo featured in your Lookbook and Instagram?

Follow us on Instagram and upload your photo to your own Instagram account. Tag your photo with our hashtag #milacantes for a chance to get featured!

I'm a blogger and I would like to collaborate with MILA CANTES.

We are always in search of bloggers and Instagrammers from around the world. Please contact us regarding your collaboration request.

Contact Us